At Kaycee Store, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Please review our refund policy to understand the terms and conditions for returning items and requesting refunds.

1. Eligibility for Returns

  • Items must be returned within 3 days from the date of purchase.
  • The product must be in new and unused condition, with all original packaging and tags attached.
  • Items that are damaged due to misuse, improper care, or normal wear and tear are not eligible for return.
  • Clearance or sale items are non-refundable unless they are defective or damaged upon receipt.

2. Refund Process

  • To initiate a return, please contact us at returns@kayceestore.com with your order number and reason for return.
  • Once the return is approved, you will receive instructions on how and where to send the item.
  • Customers are responsible for return shipping costs unless the item received was defective or incorrect.

3. Refund Timeframe

  • Upon receipt and inspection of the returned item, we will process your refund.
  • Refunds will be credited back to the original payment method within 7-10 business days.
  • Please note that depending on your bank or payment provider, the funds may take additional time to reflect in your account.

4. Exchanges

  • We offer exchanges for items that arrive damaged, defective, or incorrect.
  • If you wish to exchange an item for a different size or color, the product must be in original, unused condition, and you will need to follow the same steps as for returns.
  • Exchanges are subject to product availability.

5. Non-Refundable Items
The following items are non-refundable:

  • Customized or made-to-order products.
  • Gift cards or vouchers.
  • Items marked as final sale.

6. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us at support@kayceestore.com within 48 hours of receiving the product, along with photos of the issue. We will either offer a full refund or arrange for a replacement, depending on availability.

7. Cancellation Policy

  • Orders may be canceled within 24 hours of placing the order for a full refund.
  • If an order has already been processed or shipped, it cannot be canceled, and the regular return policy will apply.

8. Contact Information
For any questions or assistance regarding your return or refund, please contact us at:

By shopping with Kaycee Store, you agree to our Refund Policy. We are here to ensure that you have a smooth and satisfying experience with us.